At Freeway Powersports, customer satisfaction is our #1 priority. If an item did not meet your expectations, please follow the steps below for a quick and easy return.
If your order arrives and it is not right, we'll fix it, NO NONSENSE, we promise.
Doesn't fit or just not happy with it? You can return any new, unused and unaltered item within 30 business days of receipt of your item. We will issue a full refund to your original payment method.
Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
Once your return is received and inspected by Freeway Powersports (usually within 24 - 48 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-15 business days after your credit is applied for it to be posted to your account.
For wire transfer payments, all refunds will be issued to store credit.
You are responsible for all shipping costs associated with getting your order back to our El Paso warehouse.
Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact a Gear Geek if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!
See below for instructions on where/how to get your return order back to us. Items should not be shipped back to the manufacturer; all returns need a RA (Return Authorization) number and will need to be returned to Freeway Powersports in El Paso.
Returns and Warranties for purchases made online will not be accepted in person at the El Paso retail location.
Return Shipping Options
For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.
For customers in the contiguous 48 U.S. States, Freeway Powersports provides the option of printing out a pre-paid UPS shipping label for a fee of $7.45 to $20.45. This fee will be deducted from your total refund amount.
All shipments must be made prepaid; packages shipped COD will be rejected.
Any Refused, Undelivered, or Abandoned package will be subject to a $10 Service Fee.
Need to make an exchange? After we process your return, simply place a new order for the exchange merchandise. That means you'll claim the inventory and get your new gear fast!
If your exchange order qualifies for our free ground shipping offer, it will be applied
You are still responsible for return shipping on your original order back to us.
Used or Damaged Merchandise
Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your motorcycle helmet on indoors before heading out on the bike.
Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
Craigslist, eBay and online forums are excellent resources if you have a used item you do not want that can no longer be returned to Freeway Powersports.
Apparel and Helmets
Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories
Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 20% of the merchandise cost based on the availability of those missing or damaged components.
Electronics, Hard Parts, Tools, Tires
Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
Any Tool or Chemical that has been opened or seal broken is non-returnable.
Open box items for which the packaging has been destroyed are not returnable.
International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
Any items shipped COD or having additional brokerage fees that are charged to Freeway Powersports upon delivery will be rejected.
Each manufacturer has its own warranty policy. Freeway Powersports will assist customers with their warranty; however Freeway Powersports does not provide any direct warranty on any item sold.
Order Cancellation / Modifications
If you change your mind, act quickly! We turn around and process orders extremely quickly.
Orders can be modified or cancelled only while their status is labeled "In Process." Once an order has been "Sent to Warehouse," it cannot be cancelled or modified, as the order has been processed by our warehouse and we are awaiting tracking information.
Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.
Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged goods claims are handled through the shipping carrier (UPS, FedEx, USPS). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!
You can request a return authorization number (RA#) online at www. FreewayPowersports.com or you may also initiate a return by calling one of our Gear Geeks at 915-778-2453.
Returns should be shipped to:
Attn: Returns (RA# XXXX)
6020 Gateway Blvd E
El Paso, TX 79905
Please retain your return tracking information. FreewayPowersports.com is not responsible for packages lost during return shipment. You will receive a confirmation email from Freeway Powersports when your return is processed which will include the full details of refund credited.
Questions / Concerns
If anything is unclear or if you have a special circumstance, give us a shout!
We can be reached by phone at 915-778-2453 or shoot us a message.